Frequently Asked Questions

Store: nova-k (nova-k.shop)
Last updated: September 15, 2026

Where do you deliver?

We deliver to eligible addresses in the United States where a service is available at checkout. Some remote locations, territories, or PO Boxes may not be supported by every carrier.

How long does delivery take?

Orders are normally processed within 1–3 business days after payment verification. Standard transit is generally 5–12 business days after dispatch, for a combined estimate of approximately 6–15 business days.

When will I receive tracking?

Tracking is emailed after dispatch when the selected carrier supplies a tracking number. Carrier scans may take time to appear after handoff.

Can I change my address after ordering?

Email princessero0660@outlook.com immediately. We will try to help, but an address change cannot be guaranteed after dispatch and re-delivery charges may apply for an incorrect address.

Do you accept returns?

Eligible change-of-mind returns may be requested within 30 days after delivery. Items must be new, unused, complete, undamaged, and in original packaging. Opened hygiene-sealed, perishable, personalised, or applicable consumable items may be excluded.

Who pays return shipping?

Customers pay reasonable return postage for a change-of-mind return. If an item is defective, damaged, unsafe, incorrect, or materially not as described, we will arrange or reimburse reasonable return shipping as required by applicable law.

How quickly are refunds issued?

Once an authorised return is received and inspected, an approved refund is normally issued to the original payment method within 14 days. Banks and card issuers may take longer to post the credit.

What payment methods do you accept?

Available payment methods are shown securely at checkout through Shopify and the payment providers enabled for the store. Prices and charges are shown in U.S. dollars before payment.

What if my package is damaged or missing?

Keep the packaging and take photographs. Check carrier notices and safe locations, then email princessero0660@outlook.com with your order number so we can investigate.

How can I contact you?

Email princessero0660@outlook.com or call 719-648-1260. Please include your order number for faster assistance.